Privacy policy

Last updated: June 30, 2026

This Privacy Policy describes how NovaForm collects, uses, stores, and shares personal information when you visit or make a purchase from trynovaform.com.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

1. Who We Are

This website is operated under the brand name NovaForm.

Website: trynovaform.com
Customer support email: trynovaform@gmail.com

Business mailing address:
NovaForm
100 24th Street W
Suite 1-1036
Billings, MT 59102
United States

Please note: this is a business mailing address for correspondence only. It is not a return address, warehouse, retail location, or fulfillment center.

2. Information We Collect

When you visit our website, place an order, contact us, or interact with our store, we may collect certain personal information, including:

- Name
- Email address
- Billing address
- Shipping address
- Phone number, if provided
- Payment information
- Order details
- IP address
- Device information
- Browser information
- Website usage data
- Customer support messages
- Marketing preferences

We collect this information when you provide it directly to us, when you use our website, or when it is collected automatically through cookies, analytics tools, and similar technologies.

3. Payment Information

Payments are processed through third-party payment providers.

NovaForm does not directly store full credit card numbers or complete payment credentials.

Payment information is handled securely by payment processors and ecommerce platform services used by our store.

4. How We Use Your Information

We may use your personal information to:

- Process and fulfill orders
- Send order confirmations and shipping updates
- Provide customer support
- Respond to questions or requests
- Process returns, refunds, or guarantee claims
- Improve our website and customer experience
- Detect fraud or suspicious activity
- Comply with legal obligations
- Send marketing communications, if you have opted in
- Measure advertising and website performance

5. Sharing Your Information

We may share personal information with trusted third-party service providers that help us operate our business, including:

- Shopify and ecommerce platform services
- Payment processors
- Fulfillment partners
- Shipping carriers
- Email service providers
- Analytics providers
- Advertising platforms, including Meta/Facebook and Instagram
- Customer support tools
- Fraud prevention tools
- Legal, tax, or compliance advisors when necessary

We only share information as needed to operate our store, provide services, process orders, comply with legal obligations, or improve our business.

6. Shopify

Our store is hosted by Shopify.

Shopify provides the ecommerce platform that allows us to sell products and services to customers.

Your information may be stored through Shopify’s data storage, databases, and general Shopify applications.

7. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar tracking technologies.

These technologies may help us:

- Keep the website functional
- Remember preferences
- Analyze website traffic
- Improve the shopping experience
- Measure advertising performance
- Retarget visitors with relevant ads
- Detect fraud or abuse

You can control or disable cookies through your browser settings. However, disabling cookies may affect how the website functions.

8. Advertising and Analytics

We may use analytics and advertising tools, including Meta/Facebook, Instagram, Google, Shopify analytics, and similar services.

These tools may collect information about your device, browsing activity, interactions with our website, and purchases to help us understand performance and show relevant advertising.

You may be able to manage ad preferences through your browser, device settings, or advertising platform settings.

9. Email Marketing

If you subscribe to our emails, make a purchase, or opt in to receive marketing communications, we may send you emails about products, offers, updates, or brand news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at trynovaform@gmail.com.

Transactional emails related to your order, shipping, account, or customer support may still be sent even if you unsubscribe from marketing emails.

10. Data Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, fraud prevention, accounting, tax, and business recordkeeping.

When personal information is no longer needed, we may delete, anonymize, or securely store it according to applicable requirements.

11. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Request a copy of your data, where applicable

To make a privacy-related request, contact us at trynovaform@gmail.com.

We may need to verify your identity before processing certain requests.

12. U.S. State Privacy Rights

Depending on your state of residence, you may have additional privacy rights under applicable U.S. state privacy laws.

These rights may include the ability to request access, correction, deletion, or information about how your data is used.

To submit a request, contact us at trynovaform@gmail.com.

13. International Users

Our website may be accessed by users outside the United States.

If you access our website from outside the United States, your information may be transferred, stored, or processed in countries where our service providers operate.

By using our website, you understand that your information may be processed outside your country of residence.

14. Children’s Privacy

NovaForm does not knowingly collect personal information from children.

Our products are intended for adults and should not be used by individuals under 18 without appropriate guidance from a parent, guardian, or healthcare professional.

If you believe that a child has provided us with personal information, please contact us at trynovaform@gmail.com.

15. Data Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure.

We cannot guarantee absolute security of personal information.

16. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or policies of third-party websites.

We encourage you to review their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

18. Contact

If you have questions about this Privacy Policy, privacy practices, or would like to make a privacy-related request, you may contact us at:

NovaForm Customer Support
Email: trynovaform@gmail.com

Business mailing address:
NovaForm
100 24th Street W
Suite 1-1036
Billings, MT 59102
United States