Shipping policy

Shipping Policy

Last updated: June 30, 2026

At NovaForm, we aim to process and ship orders as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing times may vary during high-volume periods, holidays, weekends, fulfillment delays, or carrier-related delays.

U.S. Fulfillment

NovaForm orders are fulfilled from the United States for U.S. customers whenever available.

Fulfillment may be handled by our third-party fulfillment partners.

Estimated Delivery Times

Estimated U.S. delivery time is typically 3–10 business days after fulfillment.

Delivery times may vary depending on your location, carrier conditions, weather, holidays, operational delays, or other circumstances outside our control.

Shipping Costs

We currently offer free U.S. shipping on eligible launch orders.

Any applicable shipping costs will be displayed at checkout before payment.

Shipping Availability

At this time, NovaForm primarily ships to customers within the United States.

Shipping availability may change over time.

Tracking

Once your order has shipped, you may receive tracking information by email when available.

Please allow time for tracking information to update after the package has been handed to the carrier.

Incorrect Shipping Information

Please make sure your shipping address is complete and correct before placing your order.

NovaForm is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Lost, Delayed, or Damaged Packages

If your package appears to be lost, delayed, damaged, or incorrectly delivered, please contact us as soon as possible at trynovaform@gmail.com.

Please include your order number, the email address used at checkout, and any available tracking information.

If your item arrives damaged, please contact us within 7 days of delivery with clear photos of the product and packaging.

Order Changes

If you need to change or cancel your order, please contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has been processed, packed, or fulfilled.

Business Mailing Address

NovaForm
100 24th Street W
Suite 1-1036
Billings, MT 59102
United States

Please note: this is a business mailing address for correspondence only. It is not a return address, warehouse, or fulfillment center.

Do not send returns to this address unless we have specifically instructed you to do so by email.

Contact

For shipping questions, please contact:

NovaForm Customer Support
Email: trynovaform@gmail.com
Website: trynovaform.com