Refund policy

Return & Refund Policy

Last updated: June 30, 2026

At NovaForm, customer satisfaction is important to us. We want your experience to be clear, fair, and simple.

Because NovaForm sells dietary supplement products, we handle returns and refunds with both customer satisfaction and product safety in mind.

30-Day Money-Back Guarantee

Every NovaForm order is backed by our 30-day money-back guarantee.

We’re a new brand, and we know trust takes time. If you try NovaForm and it does not fit your routine, or if you simply do not love it, you may contact us within 30 days of receiving your order to request a refund.

No restocking fees. No hidden conditions.

To process a guarantee request, please contact us at trynovaform@gmail.com with your order number and the email address used at checkout.

NovaForm reserves the right to limit refunds in cases of suspected abuse, fraud, repeated claims, or misuse of the guarantee.

Return Eligibility

For health and safety reasons, we are unable to accept physical returns of dietary supplement products that have been opened, used, consumed, unsealed, damaged after delivery, or removed from their original sealed packaging.

To be eligible for a standard return, the item must be unopened, unused, sealed, and in the same condition that you received it.

Please do not send any product back to our business mailing address unless we have specifically instructed you to do so by email.

Return Window

Standard return requests for unopened and sealed products must be made within 30 days of receiving your order.

Guarantee refund requests must also be made within 30 days of receiving your order.

Requests made after this period may not be accepted.

Damaged, Incorrect, or Defective Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or if you receive the wrong item, contact us within 7 days of delivery at trynovaform@gmail.com with:

- Your order number
- The email address used at checkout
- A clear description of the issue
- Clear photos of the product and packaging

If your claim is approved, we may offer a replacement, store credit, or refund depending on the situation.

Refunds

Once a refund is approved, it will be processed to the original payment method used at checkout.

Please note that it may take additional time for your bank, card issuer, or payment provider to post the refund to your account.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an approved damaged, defective, or incorrect item.

If we approve a physical return, we recommend using a trackable shipping service. We are not responsible for returned items lost in transit.

Non-Returnable Items

The following items are not eligible for physical return:

- Opened or used products
- Products with broken or removed seals
- Products that have been consumed
- Items damaged after delivery
- Gift cards
- Final sale or promotional items, when clearly marked as final sale

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible at trynovaform@gmail.com.

We cannot guarantee changes or cancellations once an order has been processed, packed, or fulfilled.

Medical Disclaimer

NovaForm products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

Product information on this website is provided for general informational purposes only and is not medical advice.

If you are pregnant, nursing, under 18, taking medication, or have a medical condition, consult a healthcare professional before using any dietary supplement.

Contact

For return or refund questions, please contact:

NovaForm Customer Support
Email: trynovaform@gmail.com
Website: trynovaform.com