Terms of sale

Terms of Sale

Last updated: June 30, 2026

These Terms of Sale apply to purchases made through the NovaForm online store at trynovaform.com.

By placing an order through our website, you agree to these Terms of Sale, as well as our Terms of Service, Shipping Policy, Return & Refund Policy, Privacy Policy, and Legal Notice.

1. Seller Information

Brand name: NovaForm
Website: trynovaform.com
Customer support email: trynovaform@gmail.com

Business mailing address:
NovaForm
100 24th Street W
Suite 1-1036
Billings, MT 59102
United States

Please note: this is a business mailing address for correspondence only.

This address is not a return address, warehouse, retail location, or fulfillment center. NovaForm products are fulfilled from the United States through our fulfillment partners.

Business registration details, registered business address, tax identification details, and company information will be completed once the applicable business registration structure is finalized.

2. Products

NovaForm sells dietary supplement products, including creatine monohydrate powder.

We make reasonable efforts to display product descriptions, images, labels, ingredients, serving information, prices, and availability accurately.

However, product packaging, labels, colors, images, or details may vary slightly from images displayed on the website.

Customers are responsible for reviewing product information, ingredients, allergen information, serving instructions, warnings, and the product label before use.

3. Dietary Supplement Disclaimer

NovaForm products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

Product information provided on this website is for general informational purposes only and is not medical advice.

If you are pregnant, nursing, under 18, taking medication, or have a medical condition, consult a healthcare professional before using any dietary supplement.

Individual results may vary. We do not guarantee any specific health, fitness, body composition, strength, recovery, muscle growth, performance, or wellness outcome.

4. Orders

After placing an order, you may receive an order confirmation email.

This confirmation does not guarantee final acceptance of your order.

We reserve the right to refuse, cancel, or limit any order for reasons including suspected fraud, payment issues, incorrect product information, pricing errors, product availability, shipping restrictions, or violation of our policies.

If your order is canceled after payment has been captured, we will issue a refund to the original payment method when applicable.

5. Pricing

Product prices are displayed at checkout in the applicable currency.

Prices, promotions, discounts, bundle offers, and product availability may change at any time without prior notice.

We reserve the right to correct pricing errors, typographical errors, or product information errors at any time, including after an order has been placed.

6. Payments

Payment must be completed using the payment methods available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that all billing information provided is accurate.

7. Shipping and Delivery

Orders are processed and fulfilled according to our Shipping Policy.

Estimated U.S. delivery is typically 3–10 business days after fulfillment, unless otherwise stated at checkout or in the Shipping Policy.

Delivery times are estimates and may vary depending on location, carrier conditions, holidays, weather, operational delays, fulfillment delays, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate and complete shipping information.

NovaForm is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

8. Risk of Delivery

We aim to work with reliable fulfillment and carrier services.

If your order appears to be lost, delayed, damaged, or incorrectly delivered, please contact us as soon as possible at trynovaform@gmail.com so we can review the situation and assist you.

9. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Because NovaForm products are dietary supplements, products that have been opened, used, consumed, unsealed, damaged after delivery, or removed from their original sealed packaging may not be eligible for physical return.

However, eligible orders may be covered by our 30-day money-back guarantee, as described in our Return & Refund Policy.

For eligible standard return requests, the product must be unopened, unused, sealed, and in the same condition that you received it.

10. 30-Day Money-Back Guarantee

NovaForm offers a 30-day money-back guarantee on eligible orders.

If NovaForm does not fit your routine, or if you simply do not love it, you may contact us within 30 days of receiving your order to request a refund.

To process a guarantee request, please contact us at trynovaform@gmail.com with your order number and the email address used at checkout.

NovaForm reserves the right to limit refunds in cases of suspected abuse, fraud, repeated claims, or misuse of the guarantee.

11. Right of Withdrawal, Where Applicable

Where applicable under consumer protection laws, customers may have a legal right to withdraw from an online purchase within a specified period after delivery.

However, sealed goods that are not suitable for return for health protection or hygiene reasons may lose return eligibility if they are opened or unsealed after delivery. This is especially relevant for dietary supplement products.

If you believe a right of withdrawal applies to your order, please contact us at trynovaform@gmail.com before returning any item.

12. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at trynovaform@gmail.com with your order number, a clear description of the issue, and photos of the product and packaging.

If your claim is approved, we may offer a replacement, store credit, or refund depending on the situation.

13. Legal Guarantees

Nothing in these Terms of Sale limits any mandatory consumer rights or legal guarantees that may apply under applicable law.

14. Product Use and Customer Responsibility

Customers are responsible for using NovaForm products according to the product label, serving instructions, warnings, and applicable guidance.

Do not exceed the suggested serving unless directed by a healthcare professional.

Keep dietary supplements out of reach of children.

15. Availability

Product availability is not guaranteed.

If an item becomes unavailable after you place an order, we may contact you to offer an alternative, delay the order, or cancel and refund the affected item.

16. Contact

For questions about orders, shipping, returns, refunds, or product information, please contact:

NovaForm Customer Support
Email: trynovaform@gmail.com
Website: trynovaform.com